Shipping & Delivery

Every piece is made to order in our coastal studio. We pack each item with the same care we put into making it, then send it on its journey to you.

1. Shipping Rates & Free Shipping

We keep our shipping rates simple and transparent:

This flat rate helps us cover the cost of careful packaging and reliable international delivery, no matter where you live.

2. How We Work

StaruCraft is a small handmade studio. We don't keep a warehouse of ready-made stock — each piece is crafted to order by our team. This means your item is made specifically for you, with attention to every detail, but it also means we need a little time before it can ship.

3. Shipping Times

We ship worldwide from our studio. Delivery times vary depending on your location and the shipping method you choose at checkout.

4. Customs, Duties & Taxes

For international orders, your package may be subject to customs inspection upon arrival in your country. This is a standard procedure and is beyond our control.

Express Shipping & Expedited Services

If you need your order sooner, we offer expedited shipping options. Please contact us at support@starucraft.com before placing your order to discuss express delivery.

5. Tracking Your Order

Once your order ships, you will receive an email with your tracking number and a link to track your package. You can also track your order status at any time by contacting us at support@starucraft.com.

Please allow 24–48 hours after receiving your tracking number for the carrier's system to update with the first scan.

6. Delivery Issues

We want every order to arrive safely and on time. If something goes wrong, here's how we handle it:

• Lost packages: If your tracking shows no movement for 14 days or more, or if the package is marked as lost by the carrier, we will open an investigation with the shipping partner. If the package cannot be located, we will offer a full refund or a replacement at no extra cost.
• Damaged packages: If your order arrives damaged, please take photos of the packaging and the damaged item, and email them to us at support@starucraft.com within 48 hours of delivery. We will arrange a replacement or refund.
• Unclaimed packages: If a package is held at a local post office or pickup point and is not claimed within the carrier's holding period (typically 7–14 days), it may be returned to us. In this case, we can reship the package for an additional shipping fee, or issue a partial refund minus the original shipping cost.

7. Shipping Address

Please take a moment to double-check your shipping address at checkout. Accurate delivery information helps us get your handmade piece to you without delay.

8. Shipping Restrictions

We currently ship to most countries worldwide. However, there are a few exceptions due to shipping carrier limitations or import restrictions on natural materials:

• We do not ship to PO Boxes in some regions — a physical address is required.
• Certain oversized or fragile items may have restricted shipping destinations. If your location is not eligible for a specific item, this will be indicated at checkout.
• Due to customs regulations on natural materials (driftwood, shells, seagrass), some countries may have additional inspection requirements. We will notify you if this applies to your order.

9. Sustainability in Shipping

We believe the beauty of our products shouldn't come at the cost of the environment. That's why we use:

• Recyclable and biodegradable packaging — No plastic fillers or foam.
• Right-sized boxes — We choose packaging that fits your item to reduce waste and unnecessary shipping volume.
• Carbon-neutral shipping options — Where available, we partner with carriers that offer carbon offset programs.

10. Contact Us

Have a question about shipping, need to update your delivery address, or worried your package is taking too long? We're here to help.